Privacy policy

At Miel de Cannes, we attach great importance to protecting the privacy of our customers, prospects and visitors to our website. This privacy policy explains how we collect, use, store and protect personal information in connection with the sale of our products.

Data is collected and processed by:
Cannes honey
1 RUE MONTAIGNE
06400 CANNES

Mail: lisa.atokian@mieldecannes.com

We collect personal information about you when you interact with us, including when:

- You register on our site for information or offers;
- You place an order for products or services;
- Contact us with any questions or requests for customer support.

Personal information may include: last name, first name, e-mail address, telephone number, postal address, payment information and any other relevant information.

Legal obligationWhere the processing of your data is necessary to comply with a specific
legal obligations to which we are subject.

ConsentWith regard to the collection and storage of your personal data by the
through the cookies used on our Platform, or the sending of information and prospecting.

1. On what basis(s) are your data collected and used?
We use your personal information for the following purposes:
- Processing and managing orders for services and products;
- Communication of updates, special offers and promotions related to our products and services;
- Improving our products, services and customer experience;
- Respond to your requests for support or information.

2. For what purpose(s) are your data collected and used?

Your data is collected for:
- Build up a file of users, subscribers and prospects.
- Manage your access to and use of our Services available on the Platform.
- To compile commercial and traffic statistics for our Platform.
- Personalize responses to your requests for information.
- Manage people's opinions on the Services or the Platform's content.
- Compliance with our legal and regulatory obligations.
- Measure the number of visits to the Platform, the number of pages viewed and the activity of our users.
- Sending information or prospecting.

NB/ You can always refuse to send us your data, in which case we will inform you of the possible consequences of this refusal if the data is mandatory.

3. Recipients of collected data

The following persons may have access to your personal data:
- Our team,
- Audit departments (including the statutory auditor),
- Our subcontractors (in particular Coffee Marketing).
Your personal data may also be used by public bodies, exclusively to meet our legal obligations, by law enforcement officers, judicial officers and debt collection agencies.
Your personal data will never be transferred, rented or exchanged for the benefit of third parties.

We do not sell or rent your personal information to third parties. We only share your personal information with :
- Service providers needed to process orders (e.g. payment providers, carriers, etc.);
- Legal authorities when required by law.

We implement technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration or destruction. However, we cannot guarantee the absolute security of data transmitted over the Internet.

Your data is kept and stored on our independent, external hard disks protected by codes that are known only to the staff who have access to the information.

We retain your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal requirements.

Right to information
That's precisely why we've drawn up this charter.

Right of access
You have the right to access all your personal data at any time.

Right of rectification
You have the right to rectify inaccurate, incomplete or obsolete personal data at any time.

Right to limitation
You have the right to obtain the limitation of the processing of your personal data in certain cases defined in art.18 of the RGPD.

Right to portability
You have the right to receive your personal data in a readable format and to request that it be transferred to the recipient of your choice.

Right to be forgotten
You have the right to demand that your personal data be deleted, and to prohibit any future collection.

Right to lodge a complaint
To a competent supervisory authority (in France, the CNIL), if you consider that the processing of your personal data constitutes a violation of the applicable laws.

Right to object
You have the right to object to the processing of your personal data. Please note, however, that we may continue to process your data despite your objection, for legitimate reasons or to defend legal claims. With regard to prospecting, you may object at any time via the unsubscribe link located at the bottom of each of our prospecting emails.

The right to define instructions after your death
Relating to the conservation, deletion and communication of your personal data, and designating a person responsible for their execution if necessary. You can send them to a trusted digital third party certified by the CNIL in the case of general directives, or to the contact details below for your specific directives. You may modify or revoke your instructions at any time.

You can exercise the above rights by writing to us at lisa.atokian@mieldecannes.com
Or to the following address
Cannes honey
1 RUE MONTAIGNE
06400 CANNES

Please provide us with a copy of a signed identity document.

We reserve the right, at our sole discretion, to modify this charter, in whole or in part, at any time.
These modifications will come into effect upon publication of the new charter. Your use of the Platform following the entry into force of these modifications shall constitute recognition and acceptance of the new charter. If you do not agree with the new charter, you should no longer access our Platform.

This charter comes into force on 15/11/2024.